Shipping Policy

Bellora ships orders to the delivery address provided by the customer at the time of purchase.

Order Processing Times

Orders are generally processed within 1 to 3 business days after payment has been successfully confirmed, excluding weekends and public holidays.

For personalised or made-to-order products, additional processing time may apply.

Delivery Times

Delivery times vary depending on the destination and shipping carrier.

As a general indication, orders delivered within Australia are typically delivered within 6 to 15 business days after dispatch.

Delivery timeframes are estimates and may vary due to carrier delays, customs processing, public holidays, adverse weather, high order volumes or other circumstances beyond our reasonable control.

Shipping Costs

Shipping costs, if applicable, are displayed at checkout before you complete your purchase.

All applicable customs duties, import taxes and clearance fees are prepaid by Bellora. You will not be required to pay any additional customs duties, import taxes or import clearance fees upon delivery.

The price displayed at checkout is the final amount payable by the customer, unless otherwise expressly stated.

Order Tracking

Where tracking is available, a tracking number will be sent to you by email once your order has been dispatched.

Please note that tracking information may take some time to become available after dispatch.

Delivery Delays

Bellora makes every reasonable effort to ensure that orders are processed and delivered within the estimated timeframes provided.

However, delivery times may occasionally be affected by carrier delays, public holidays, adverse weather, logistical disruptions or other circumstances beyond our reasonable control.

If your order is significantly delayed or you believe it may be lost, please contact us at:

contactcamrise@gmail.com

We will investigate the shipment with the relevant carrier and assist you as appropriate.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.

Customs and Import Charges

All customs duties, import taxes and customs clearance fees applicable to your order are prepaid by Bellora.

Customers in Australia will not be required to pay any additional customs duties, import taxes or customs clearance fees upon delivery.

If, despite this, you are charged any customs duties, import taxes or customs clearance fees by the carrier or customs authorities, please contact us at contactcamrise@gmail.com and provide the relevant payment receipt or proof of charge.

Any such eligible charges will be reimbursed by Bellora.

Please do not pay any unexpected customs or import charges without first contacting us where possible.

Incorrect or Incomplete Delivery Address

The customer is responsible for providing an accurate and complete delivery address when placing an order.

If an order cannot be delivered because the address provided is incorrect or incomplete, additional shipping costs may apply if the order needs to be reshipped.

Please contact us at contactcamrise@gmail.com as soon as possible if you notice an error in your delivery information.

Lost or Missing Deliveries

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at:

contactcamrise@gmail.com

We will investigate the shipment with the relevant carrier and take reasonable steps to assist you.

Your rights under the Australian Consumer Law are not affected by this policy.

Contact Us

For any questions regarding shipping or delivery, please contact us at:

contactcamrise@gmail.com